More on Direct/Micro Practice

Methods used to provide educational services to the client

Educators give information to client to teach them adaptive skills. to be an effective educator the worker must first be knowledgeable. Additionally the worker must be a good communicator so that information is conveyed clearly and is readily understood by the receiver. eg: teaching parenting skills, instructing teenagers in job hunting strategies, teaching anger controlling techniques to individuals with difficulties in these areas.

Ref : The practice of social work, charles zastrow

Strategies for conflict resolution

Ref ; The practice of SW, charles zastrow, pg : 157

SOme techniques of conflict resolution include :

1.  role reversal - to allow involved parties see the issue int he opponents view

2. empathy - grasp what the other person is thinking and feeling

3.  inquiry - gentle probing to learn more about what the other person is thinking and feeling,

 4. i-messages - (using i message rather u-message ...you- message is often divided into solution msg and put 5. down msg. people do not like either of them. I message fosters open communication . the purpose is to . help the other person understand the effect of behavior , 

6. disarming - finding some truth in what the other person says and agreeing to it (though they may be wrong, insulting, obnoxious) and when we disarm the other side they will move towards listening to our feelings.respect more and merit our point of view,

7.  stroking - similar to disarming... u say positive about the person in conflict with even during a heated argument. to let them know even in heated difference of opinion and arguments, u have high esteem for them.

8.  mediation - intervention of an acceptable, unbiased, neutral third party to settle dispute.

Techniques used to motivate clients

Ref : The practice of Social Work by Charles Zastrow , pg : 97

 Motivation is the key elements for clients who are willing to take efforts to make changes regarding their problem. counselors can best motivate discouraged or apathetic people of positive changes they wanted to make or taking efforts to make. certain characteristics which help in client motivation includes the foll: 

a. acceptance of person, not the dysfunctional behavior

2. non blaming attitude - so the discouraged person doesn lie, pretend or mask

3. empathy

4. genuine interest in clients progress, which must be expressed as per clients understanding

5. confidence in the capacity of the discouraged client to improve

6. non judgemental listening

7. the ability to notice every small instance of progress

8. the ability to motivate without worker getting discouraged with the client

9. the ability to reinforce the person's efforts

10. skill to look for clinet's uniqueness and strength and communicating the same to client